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HD Incident Management Process

  • Introduction
    • Implementation of the Incident Management Process
    • Start and evaluation of the Incident Management Process
    • Modifications to the Incident Management Process
  • Incident Management
    • Definition and scope
    • Overall Process
      • Diagram
      • Roles & Responsibilities
      • RACI matrix
      • Process activity steps
  • HD Service and Support portal
    • User manual of the Jira Service Management portal
      • Access the Jira Service Management portal
      • How to create an account
      • How to set default language
      • How to create a ticket
      • How to follow up a ticket
      • How to delete your account
      • How to submit a question or complaint
  • Definitions
    • General definitions
    • Abbreviations
  • Documents

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HD Service and Support portal

Last updated: 2026-02-20 11:32
  • User manual of the Jira Service Management portal

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