HD Service and Support portal

HD Service and Support portal manager Fri, 02/20/2026 - 11:32

User manual of the Jira Service Management portal

User manual of the Jira Service Management portal

In the following sections we will provide the user the information below:

  • Access the Jira Service Management portal
  • How to create an account
  • How to set default language
  • How to create a ticket
  • How to follow up a ticket
  • How to delete my account
  • How to submit a question or complaint
manager Fri, 02/20/2026 - 11:32

Access the Jira Service Management portal

Access the Jira Service Management portal

Browse to the public main page of the HD Service and Support portal: Jira Service Management portal.

Enter your e-mail address and click on "Next". This will lead you to the next step, which is "How to create an account".

Adelaide.DAmore Fri, 02/20/2026 - 11:33

How to create an account

How to create an account

To use the Jira Service Management portal, you need to create an account. To do so, enter your email address and click on "Sign Up".

You will then receive an e-mail to set your password.

Once you have set your password, you will be able to log in to the Jira Service Management portal.

To use the Jira Service Management portal, you need to create an account. To do so, enter your email address and click on "Sign Up".

You will then receive an e-mail to set your password.

Once you have set your password, you will be able to log in to the Jira Service Management portal.

Adelaide.DAmore Fri, 02/20/2026 - 11:34

How to set default language

How to set default language

Once you are logged in the Jira Service Management portal, you can modify the default language of the portal.

Go to your profile page on the top right of your screen.

Click on "Profile" and edit the language.

Adelaide.DAmore Fri, 02/20/2026 - 11:34

How to create a ticket

How to create a ticket

To create a ticket click on "Create a Support ticket"' on the main page.

You will see the page below. Once you have filled in all the mandatory fields, click on "Send".

To create a ticket click on "Create a Support ticket"' on the main page.

You will see the page below. Once you have filled in all the mandatory fields, click on "Send".

Adelaide.DAmore Fri, 02/20/2026 - 11:35

How to follow up a ticket

How to follow up a ticket

To follow up a ticket, go to your profile page and click on "Requests".

You will see the following page with all the requests you submitted.

You can filter your requests by clicking on the "Status" button.

If you click on one of your requests, you will get an overview of the request you submitted.

To follow up a ticket, go to your profile page and click on "Requests".

You will see the following page with all the requests you submitted.

You can filter your requests by clicking on the "Status" button.

If you click on one of your requests, you will get an overview of the request you submitted.

Adelaide.DAmore Fri, 02/20/2026 - 11:35

How to delete your account

How to delete your account

To delete your account your need to create a Support ticket.

To delete your account your need to create a Support ticket.

Adelaide.DAmore Fri, 02/20/2026 - 11:36

How to submit a question or complaint

How to submit a question or complaint

If you have questions, remarks or if you would like to submit a complaint, you can do so by clicking on the "Suggest improvement" button on the main page of the Jira Service Management portal.

On this page you need to fill in all the mandatory fields and click on "Send".

If you have questions, remarks or if you would like to submit a complaint, you can do so by clicking on the "Suggest improvement" button on the main page of the Jira Service Management portal.

On this page you need to fill in all the mandatory fields and click on "Send".

Adelaide.DAmore Fri, 02/20/2026 - 11:36