Authenticated user actions end-to-end

An Authenticated User is a person who is logged in into the HD EAM system via itsme, eID ... (Video available here), and who has completed a profile based on shared first name, last name, NISS code and NIHDI number. An Authenticated User can login into the application, create accounts and request access grants and change own account information.

In the following sections we have described each action of an Authenticated User end-to-end, i.e. from logging into the HD EAM Portal up to the specific action as mentioned in the User matrix. Every end-to-end description of an action contains the procedure of how to become an Authenticated User.

This documentation is being updated regularly. We try to provide as correct, complete and clear as possible information on these pages. Nevertheless, if you see anything in the documentation that is not correct, does not match your experience or requires further clarification, please create a support ticket via our portal (https://healthdatabe.atlassian.net/servicedesk/customer/portals) or send us an e-mail via support.healthdata@sciensano.be to report this documentation issue. Please, do not forget to mention the URL or web address of the page with the documentation issue. We will then adjust the documentation as soon as possible. Thank you!