Submit a request for information about HD

If there is no User Manager known or created within the Organization concerned, the person appointed for this function within the organization needs to file a ticket with the Support service of healthdata.be at https://sciensano.service-now.com/sp. This allows for an e-mail to be sent with username and initial password.

To suggest improvement about the healthdata.be platform, you first need to log in to the HD Service and Support portal: Jira Service Management (JSM) portal.

More info concerning how to request an account is available here.

After the login step, you will arrive at the main page of the portal.

If you have questions, remarks or if you would like to submit a complaint, you can do so by clicking on the "Suggest improvement" button on the main page of the Jira Service Management portal.

On this page you need to fill in all the mandatory fields and click on "Send".