docs.healthdata.beThe healthdata.be service (Sciensano) processes each incident report according to a Standard Operating Procedure (SOP). A public version of this SOP "HD Incident Management Process" is also available on this portal docs.healthdata.be.
To submit an incident related to registries and applications in production and facilitated or managed by Sciensano's healthdata.be service, you must first log into the HD Service and Support portal: Jira Service Management (JSM) portal.
More info concerning how to request an account is available here.
After the login step, you will arrive at the main page of the portal
To create a ticket click on "Create a Support ticket"' on the main page.
You will see the page below. Once you have filled in all the mandatory fields, click on "Send".
To suggest improvement about the healthdata.be platform, you first need to log in to the HD Service and Support portal: Jira Service Management (JSM) portal.
More info concerning how to request an account is available here.
After the login step, you will arrive at the main page of the portal.
If you have questions, remarks or if you would like to submit a complaint, you can do so by clicking on the "Suggest improvement" button on the main page of the Jira Service Management portal.
On this page you need to fill in all the mandatory fields and click on "Send".
