Support service for HD4DP v2
Support service for HD4DP v2The Service Desk of healthdata.be (Sciensano) helps users of our applications and services and deals with requests and incidents.
The Service Desk focuses on those services run by our IT Services (HD4DP, HD4RES, healthstat.be,...) and helps you with accounts and passwords. For questions about the content and objective(s) of the projects, we kindly refer users to the managing research organizations.
For most efficient processing of your request, we advise you to use our service portal: Jira Service management (JSM).
Please find below our support window hours:
Create a Support ticket
Create a Support ticketThe healthdata.be service (Sciensano) processes each incident report according to a Standard Operating Procedure (SOP). A public version of this SOP "HD Incident Management Process" is also available on this portal docs.healthdata.be.
To submit an incident related to registries and applications in production and facilitated or managed by Sciensano's healthdata.be service, you must first log into the HD Service and Support portal: Jira Service Management (JSM).
More info concerning how to request an account is available here.
After the login step, you will arrive at the main page of the portal
To create a ticket click on "Create a Support ticket"' on the main page.
You will see the page below. Once you have filled in all the mandatory fields, click on "Send".
Suggest improvement
Suggest improvementTo suggest improvement about the healthdata.be platform, you first need to log in to the HD Service and Support portal: Jira Service Management (JSM).
More info concerning how to request an account is available here.
After the login step, you will arrive at the main page of the portal.
If you have questions, remarks or if you would like to submit a complaint, you can do so by clicking on the "Suggest improvement" button on the main page of the Jira Service Management portal.
On this page you need to fill in all the mandatory fields and click on "Send".
